Last Updated: December 2025

Clinic83 (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our services.

By using our website or booking our services, you agree to the collection and use of information in accordance with this policy.

We may collect the following personal information when you:

· Book a consultation or treatment

· Contact us via email, phone, or contact forms

· Subscribe to our newsletter or marketing communications

· Create an account on our booking system

Information collected includes:

· Full name

· Email address

· Phone number

· Postal address

· Date of birth

· Payment and billing information

As a health and wellness clinic, we collect sensitive health information necessary to provide safe and effective treatments:

· Medical history

· Current health conditions

· Medications and supplements

· Allergies and sensitivities

· Previous surgeries or procedures

· Pregnancy or breastfeeding status

· Body measurements and treatment progress records

· Treatment notes and consultation records

When you visit our website, we may automatically collect:

· IP address

· Browser type and version

· Device information

· Pages visited and time spent on site

· Referring website addresses

· Cookies and similar tracking technologies

We use your personal information for the following purposes:

· To provide consultations and treatments

· To assess suitability and contraindications

· To track treatment progress and results

· To maintain accurate client records

· To ensure your safety and wellbeing

· To confirm appointments and send reminders

· To send pre-treatment preparation instructions

· To provide aftercare guidance

· To respond to inquiries and requests

· To send service updates and important notices

· To send newsletters and promotional offers

· To inform you about new services and treatments

· To share wellness tips and educational content

· To process payments and manage bookings

· To improve our services and website

· To comply with legal and regulatory requirements

· To prevent fraud and ensure security

Under the UK General Data Protection Regulation (GDPR), we process your data based on:

· Consent: You have given clear consent for us to process your personal data for specific purposes

· Contract: Processing is necessary to fulfill our service agreement with you

· Legal Obligation: Processing is necessary to comply with the law

· Vital Interests: Processing is necessary to protect your vital interests or those of another person

· Legitimate Interests: Processing is necessary for our legitimate business interests

We implement appropriate technical and organizational measures to protect your personal information, including:

· Secure encrypted storage systems

· Password-protected databases

· Limited access to authorized personnel only

· Regular security assessments and updates

· Secure payment processing systems

We retain your personal information for as long as necessary to:

· Provide ongoing treatments and services

· Comply with legal and regulatory requirements (minimum 7 years for medical records)

· Resolve disputes and enforce our agreements

Client records and medical information are retained in accordance with professional healthcare standards and UK regulations.

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

We may share information with trusted third-party service providers who assist us in:

· Payment processing

· Appointment booking systems

· Email marketing platforms

· Website hosting and maintenance

These providers are contractually obligated to protect your data and use it only for specified purposes.

We may disclose your information if required by law or in response to:

· Court orders or legal processes

· Requests from law enforcement or regulatory authorities

· Protection of our rights, property, or safety

· Prevention of fraud or illegal activities

With your explicit consent, we may share relevant medical information with:

· Your GP or referring physician

· Specialist consultants

· Other healthcare providers involved in your care

Under UK GDPR, you have the following rights regarding your personal data:

You can request a copy of the personal information we hold about you.

You can request correction of inaccurate or incomplete information.

You can request deletion of your personal data in certain circumstances (subject to legal retention requirements for medical records).

You can request that we limit how we use your data.

You can request your data in a structured, commonly used format.

You can object to processing of your data for marketing purposes or based on legitimate interests.

You can withdraw consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us using the details below.

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

· Essential Cookies: Necessary for website functionality

· Analytics Cookies: Help us understand how visitors use our site

· Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children without parental consent.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top indicates when the policy was last revised.

We will notify you of significant changes via email or prominent notice on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Clinic83

Email: [Your email address]
Phone: [Your phone number]
Address: [Your clinic address]

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Helpline: 0303 123 1113

Your privacy matters to us. We are committed to protecting your personal information and providing transparent, secure services.